Update your profile email so ticket notices reach the right inbox.
Ticket notifications follow the email address on your profile, so an outdated address is the most common reason people miss a reply.
Updating the address
- Sign in and open your profile or account details.
- Change the email field and save.
- Confirm the change from the verification message if your site sends one.
What changes and what does not
- New notifications go to the new address straight away.
- Tickets you already created still record the old address for guest lookups.
- Guest ticket links keep working, because they carry their own token.
If you need older tickets moved to the new address, open a ticket from the new email and mention the previous one. Support can relink them so your history stays in a single place.
Not receiving notifications at all?
Check the spam folder first, then confirm the address is correct in your profile. If both look right, the site may not be sending mail successfully, and that is worth its own ticket.