Use the Billing department for renewals, receipts, and payment updates.
Billing requests are handled separately from technical support. Sending them to the Billing department avoids a hand off and keeps payment details out of technical threads.
What Billing can help with
- Renewing early, or cancelling an automatic renewal.
- Resending a receipt or a VAT invoice.
- Correcting a company name, address, or tax number on an invoice.
- Updating the card used for a subscription.
- Refund requests within the published refund window.
Include your order reference
Add your order number or invoice ID to the ticket. If you cannot find it, the email address used at checkout and the approximate purchase date are usually enough for us to locate the record.
Renewal timing
Renewal notices go out before the subscription date. Renewing before expiry keeps the same anniversary date, while renewing afterwards starts a new term from the day of payment.
Do not include full card numbers in a ticket. If a payment needs updating we will point you to a secure page.