Find an existing ticket without signing in

Use My Tickets, then Find a ticket with your ticket number and email.

Guest tickets stay reachable even if the confirmation email is long gone, as long as you have the ticket number and the address you used.

Opening the lookup form

1. Choose My Tickets in the portal navigation.
2. Find the Find a ticket panel.
3. Enter the ticket number, in the form EHD-XXXX.
4. Enter the email address used when the ticket was submitted.
5. Select Open ticket.

If the lookup fails

• Both values must match the original submission, including the email.
• Copy the number rather than retyping it, so 0 and O cannot be confused.
• Search your inbox for the confirmation message to confirm which address was used.
• Repeated failures are rate limited briefly. Wait a moment and try again.

If you have since changed your email address, open a new ticket from the current address and mention the old one so support can relink the history.