Knowledge Base
Using the Portal
Find tickets, reply, attach files, and follow status changes.
Using the Portal
Find an existing ticket without signing in
Use My Tickets, then Find a ticket with your ticket number and email.
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Using the Portal
Add screenshots to a ticket
Attachments help support see exactly what you see.
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Using the Portal
Reply to a ticket and track status
Open your ticket from My Tickets or your private link to continue the conversation.
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Using the Portal
Email me a link to my tickets
Request a one-time link when you are not signed in to Joomla.
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