Choose a department, describe the issue clearly, and attach screenshots when helpful.
Every request starts on the Submit Ticket page. Picking the right department routes your message to the people who work on that product, so it is the single biggest factor in how fast you get a useful answer.
Open a ticket step by step
- Go to Submit Ticket in the portal navigation.
- Pick the department that matches your question, such as Technical Support or Billing.
- Write a subject that names the symptom, for example "Gallery images not loading on Joomla 5".
- Describe what you expected, what actually happened, and the steps that reproduce it.
- Attach a screenshot or the exact error text, then submit.
Details worth including
- Your Joomla version and PHP version.
- The extension name and version you are using.
- Whether the problem appears for guests, logged in users, or both.
- Any recent change: an update, a new plugin, a server move.
You will receive a confirmation email with a ticket number in the form EHD-XXXX. Keep it, since it lets you find the ticket later even without signing in.
What happens next
Tickets are answered in the order received, and you will get an email whenever an agent replies. Reply from the ticket page rather than starting a new ticket so the whole history stays in one thread.