A short tour of the portal, staff console, and knowledge base.
Easy Helpdesk is a Joomla support desk with a public portal, a staff console, and an optional knowledge base.
What customers see
- Submit Ticket opens a new request.
- My Tickets lists signed-in history or finds a guest ticket by number and email.
- Knowledge Base answers common questions before a ticket is needed.
What staff see
Agents work from the administrator component or the front-end staff console: queues, replies, canned responses, assignments, and SLA timers.
Where to begin
- Read How to open a ticket if you are a customer.
- Read Install Easy Helpdesk and Configure departments and agents if you are setting up the desk.