Staff console quick start

Reply, assign, and update status from the front-end staff console.

The staff console is for agents who work on the site rather than in the administrator.

Typical flow

1. Open the queue and pick the next ticket.
2. Read the thread, then reply or add an internal note if your role allows it.
3. Update status and priority before leaving the ticket.
4. Use a canned reply when the answer is standard.

Notifications

The bell in the portal nav lists new tickets and replies assigned to you. Mark all read when you have caught up.