Knowledge Base
Help articles
Search help articles, browse by category, or open a ticket if you still need a hand.
Account and Billing
Change the email on your account
Update your profile email so ticket notices reach the right inbox.
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Getting Started
How guest ticket links work
Guests can open a private ticket link without creating a Joomla account.
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Using the Portal
Reply to a ticket and track status
Open your ticket from My Tickets or your private link to continue the conversation.
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Troubleshooting
Styles look wrong after update
Cached CSS can leave an older layout after an update.
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Troubleshooting
Attachments are refused
File type, size, or server limits can block an upload.
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Using the Portal
Email me a link to my tickets
Request a one-time link when you are not signed in to Joomla.
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