Knowledge Base
Help articles
Search help articles, browse by category, or open a ticket if you still need a hand.
Configuration
Custom fields and canned replies
Collect structured details on submit and reuse standard answers.
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Configuration
Permissions, privacy, and portal sign-in
Control who manages the desk and how guests return to their tickets.
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Configuration
Design themes and ticket workflow
Pick a portal theme and agree how statuses move through the desk.
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Configuration
Reports, sample data, and going live
Use reports to watch volume, then replace demo data before launch.
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Configuration
Clear Joomla cache after changes
Many portal or layout issues clear after a cache flush.
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