Many portal or layout issues clear after a cache flush.
After updating Easy Helpdesk or changing Configuration, clear Joomla cache before testing again.
Steps
- Go to System, Clear Cache and delete stale items.
- Clear expired cache.
- Hard-reload the portal page in the browser.
If a CDN or page-cache extension is active, purge those too. See also Styles look wrong after update for a fuller checklist.