Use reports to watch volume, then replace demo data before launch.
The Reports screen summarises ticket volume, departments, and satisfaction when ratings are enabled.
Sample data
Dashboard actions can install or reset sample content. Reset permanently deletes helpdesk records on the site (not Joomla users). Type RESET to confirm.
Go-live checklist
- Real departments and agents mapped
- Portal menus published
- Mail sending verified with a test ticket
- Knowledge articles reviewed for your products
- Sample tickets removed or reset