Control who manages the desk and how guests return to their tickets.
Component ACL decides who configures Easy Helpdesk versus who only replies to tickets.
Permissions
- Super Users and managers need configure access for Configuration and Reset.
- Agents need access to tickets and the staff console.
- Keep destructive tools such as Reset all data limited to administrators.
Portal sign-in
Configuration can allow passwordless email-me-a-link access so customers open their ticket list without a Joomla password. Links expire and should be treated like passwords.
Privacy
Guest ticket tokens grant access to one conversation. Do not publish them in public issue trackers.