Publish Portal, Submit, My Tickets, and Knowledge Base menu items.
Customers need front-end menu items pointing at Easy Helpdesk views.
Recommended items
- Portal as the hub
- Submit Ticket
- My Tickets
- Knowledge Base
Access
Use Public access for submit and knowledge when guests may contact you. Restrict staff console menu items to the agent group.
Staff console
Optionally add a Staff console item for agents who prefer working on the site rather than in the administrator.