Knowledge Base

Configuration

Administrator setup from install through email, agents, SLA, and design.

Install Easy Helpdesk

Install the package in Joomla and confirm the component menus appear.

Departments route tickets; agents decide who can work each queue.

Publish Portal, Submit, My Tickets, and Knowledge Base menu items.

Turn the KB on or off and choose which article extras appear.

Edit the messages customers and agents receive for ticket events.

Pull support email into tickets and route messages with rules.