Turn the KB on or off and choose which article extras appear.
Open Easy Helpdesk, Configuration and find the Knowledge Base section.
Master switch
Disable the knowledge base when the desk should be tickets only. Navigation, portal stats, and suggestions hide automatically.
Article display
- Intro image for the KB landing page
- Table of contents, related articles, share, and helpful votes
- Reading time, views, and updated date metadata
Writing tips
Keep categories few and article titles specific. Customers search by symptom, not by internal project names.