Edit the messages customers and agents receive for ticket events.
Open Email Templates to review events such as ticket created, staff reply, and ticket closed.
Placeholders
Templates support ticket and site placeholders so numbers, subjects, and portal links stay accurate. Preview before you change production wording.
Delivery
Easy Helpdesk uses Joomla mail. Confirm Global Configuration mail settings first if messages never leave the site.
Mail log
Failed sends appear under Mail log with the recipient and error text, which is the fastest way to spot a bad SMTP setup.