Knowledge Base

Help articles

Search help articles, browse by category, or open a ticket if you still need a hand.

Knowledge base settings

Turn the KB on or off and choose which article extras appear.

Reply, assign, and update status from the front-end staff console.

Invoices are sent to the billing email on the order.

Edit the messages customers and agents receive for ticket events.

Pull support email into tickets and route messages with rules.

Set first-response and resolve targets by department or priority.