Knowledge Base
Help articles
Search help articles, browse by category, or open a ticket if you still need a hand.
Getting Started
Featured
What to include in your first message
A clear first message helps support respond without back and forth.
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Using the Portal
Find an existing ticket without signing in
Use My Tickets, then Find a ticket with your ticket number and email.
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Using the Portal
Add screenshots to a ticket
Attachments help support see exactly what you see.
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Troubleshooting
Blank page after saving settings
A blank page usually means a PHP error that is not shown on screen.
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Account and Billing
Renewals and invoice questions
Use the Billing department for renewals, receipts, and payment updates.
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Configuration
Build the customer portal menus
Publish Portal, Submit, My Tickets, and Knowledge Base menu items.
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